Web Design Blog : Toolkit Websites

Web Design Blog

What it's like to be an apprentice, at Toolkit Websites... Robyn Page

My name is Robyn Page and I started an apprenticeship at Toolkit Websites around a month and a half ago, in this time I have become a confident member of the Toolkit team. Learning the basics here was stress free and inspiring on many levels as the whole team made me feel so welcome and willing to help whenever I needed it.

On my first day at Toolkit Websites I was quite nervous as I had little to no experience in the industry, but I needn’t of worried as Toolkit Management know exactly how to train beginners in a way that eases you in, learning each stage as a step gave me time to fully absorb everything before learning the next role. First I learnt how to make simple edits to our clients website and day-by-day I grew more and more confident. By week two I was begging to use web HTML and CSS coding to do more advanced edits and design styling.

After few weeks I couldn’t believe how much I had learnt and how crucial every role here was in providing the best service to the clients and that is exactly what Toolkit Websites provides, which makes me extremely proud to be a member of the team.

As the weeks have progressed I have been given more and more responsibility in which I have been learning how to manage all of our clients support queries whilst always following the correct protocol when answering various different client emails and messages. It’s great that I’m encouraged to use my own initiative when providing clients with the help and direction needed, from the smallest to most intricate of questions. As a Passionate Support Member I pride myself in providing clients with all the necessary help and support they need to manage their websites with us.

I’m delighted to be a part of a very strong team and I believe one of the reasons for this is down to the team outings held once a month. I have been here to experience two so far, bowling and Go-karting they have been really fun and everyone is just as supportive out of work, which builds trust and pushes me to want to achieve more.

Marcus Green and David Swan are extremely dedicated and it shows in the understanding, support, care that they give to the clients, myself and the entire team here at Toolkit Websites. We have weekly meetings which are hosted by Marcus and they’re another great way for the team to get together and discuss the week’s activities and what is the aim for the coming days. A trophy is even given to a member of the team each week and to my delight last week it was awarded to me, which made me feel even more apart of this outstanding team.

I am very excited to see what the year has in store for me and how much more I will learn. I can’t of asked for a more dedicated, passionate caring work place to gain these skills. I enjoy coming in to work every morning, which I know many people cannot say themselves. I feel very lucky to have been given this opportunity and will continue to give 100% in all I do here.