Here at Toolkit Websites we pride ourselves on designing
brilliant websites that add value to our clients businesses. But that’s only
the start of the story. We believe that we have to be there to support our
customers in the long term. That’s why we’re rated so highly by our customers
and are proud of our 4.9 out of 5 and 9.5 out of 10 scores at Which Web Design
and Trustpilot, sites that use genuine purchaser reviews.
It’s a good lesson for all businesses. New customers are
great, but keeping existing clients well supported means they will keep coming
back for more.
It’s something we’re passionate about and it’s particularly
important in the web design industry, but everyone from builders to dentists
needs to realise that the transaction doesn’t end when the money goes into your
bank account.
At Toolkit, we call it our passionate service promise.
That means our customers always talk to real people when
they contact us, and we set strict timing standards for our responses to
queries and questions.
We give unlimited design changes while we’re building your
site, and offer unlimited training on the Toolkit that allows you to manage it.
We’re with you and your site for as long as you need us. The Toolkit is our content
management system and we want you to get the most out of it, whenever you need
it.
We know that our
customers value a personal relationship, which is why all our clients have their
personal account manager the moment their sites are built. The Account Managers main purpose is to guide and support the client to ensure their website succeeds from day one.
Honesty is vital too. We don’t want to
hide anything, we want you to know exactly what we can do for you, why we think
certain changes should be made and how much updates will cost. We are not afraid to tell clients when they are wrong because as we mentioned, our aim is to guide and support all of our 2000+ clients to achieve the absolute best website possible for their businesses.
We have a highly-trained support team, answering the phone
within three rings and emails within the hour, so that if you ever have any
queries about your site you can get answers. And, we’ll keep in touch with you
to make sure that everything’s OK.
We know that choosing a web design company is a big decision
and you don’t just want a site that looks good, but one you can get real use
out of and that will grow with your business.
If you’d like to start talking about how
we can bring our passionate service to your web site for years to come we’d
love to hear from you because here at Toolkit Websites we look to build
relationships with our client’s not just websites. So call one of our team on
02380 633 644 or visit www.toolkitwebsites.co.uk.
Find out more about Toolkit Websites, Web Design in Southampton, Hampshire, UK and how they can help your business grow.