Web Design Blog

Here at Toolkit Websites we pride ourselves on designing brilliant websites that add value to our clients businesses. But that’s only the start of the story. We believe that we have to be there to support our customers in the long term. That’s why we’re rated so highly by our customers and are proud of our 4.9 out of 5 and 9.5 out of 10 scores at Which Web Design and Trustpilot, sites that use genuine purchaser reviews.

It’s a good lesson for all businesses. New customers are great, but keeping existing clients well supported means they will keep coming back for more.

It’s something we’re passionate about and it’s particularly important in the web design industry, but everyone from builders to dentists needs to realise that the transaction doesn’t end when the money goes into your bank account.

At Toolkit, we call it our passionate service promise. 

That means our customers always talk to real people when they contact us, and we set strict timing standards for our responses to queries and questions. 

We give unlimited design changes while we’re building your site, and offer unlimited training on the Toolkit that allows you to manage it. We’re with you and your site for as long as you need us. The Toolkit is our content management system and we want you to get the most out of it, whenever you need it. 

We know that our customers value a personal relationship, which is why all our clients have their personal account manager the moment their sites are built. The Account Managers main purpose is to guide and support the client to ensure their website succeeds from day one. 

Honesty is vital too. We don’t want to hide anything, we want you to know exactly what we can do for you, why we think certain changes should be made and how much updates will cost.  We are not afraid to tell clients when they are wrong because as we mentioned, our aim is to guide and support all of our 2000+ clients to achieve the absolute best website possible for their businesses.

We have a highly-trained support team, answering the phone within three rings and emails within the hour, so that if you ever have any queries about your site you can get answers. And, we’ll keep in touch with you to make sure that everything’s OK.

We know that choosing a web design company is a big decision and you don’t just want a site that looks good, but one you can get real use out of and that will grow with your business. 

If you’d like to start talking about how we can bring our passionate service to your web site for years to come we’d love to hear from you because here at Toolkit Websites we look to build relationships with our client’s not just websites. So call one of our team on 02380 633 644 or visit www.toolkitwebsites.co.uk.