Web Design Blog : Toolkit Websites

Web Design Blog

Your Business NEEDS a Facebook Fan Page

We read with interest earlier this month how Facebook, the social networking website, has taken over UK internet usage.

Facebook is the second most visited website in the UK and it accounts for more than half of all visits to social networking websites in the UK. The only website that gets more visitors is the Google homepage.
In fact 26 million people in the UK have a Facebook account- that's over 40%!
Which is why you really need a Facebook Fan page for your business. A Fan page is the Facebook endorsed way to market your business on Facebook. You can post photos, let your clients leave you reviews, add your contact details and generally build a sense of community with your customer base.
What's more, once it's all set up, you can put links to the page on your website and in your marketing emails, to encourage your clients to engage with you online.
Here's a video from our founder Marcus about how you can use a Facebook Fan page to market your business:



Of course, if you want some help setting up a Facebook Fan page for your business so you can reach 40% of the UK population, have a look at our Facebook Fan Page setup service or call our support team on 02380 633644
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Say No to Email Downtime!

A recent report by Dun & Bradstreet highlighted that 49 per cent of companies experience at least 1.6 hours of email downtime per week. This translates into more than 80 hours annually at a cost of £1 billion per year!

In the past, we've reported on our blog about email downtime from one of the largest email providers, Gmail.

In our eyes, 1.6 hours of email downtime per week is just not good enough! So many businesses rely on their email to function. You simply have to have a good email service. That's why we host our email with the same host used by top websites like gocompare.com and confused.com as well as the Ministry of Defence.

We've had 100% uptime over the last 5 years, ensuring all our business class email service users can always access their email. How's that for passionate customer support? You know, you really should switch to a business class email service.

If you want passionate customer support and no email downtime, call our support team on 02380 633644 to see how you can migrate to Toolkit Websites' business class email.
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Going Above and Beyond to Meet Tight Deadlines

Exceptional customer service is Toolkit Websites’ number one priority alongside publishing great company websites for small businesses. So we recently introduced a regular blog post series highlighting examples where our staff have delivered our special brand of passionate customer support. We're proud of the level of service our team provide and we want to share their fantastic work with you.

Our hard working team of Project Managers are no exception, as each of our new clients is assigned their own Project Manager to oversee their website build and help them at each stage of the build.

Alongside producing fantastic looking websites and answering any questions, they frequently go the extra mile by publishing great websites on time.

This week, our Project Manager Cat managed to achieve this for Sandeesh Samra from Hunt Pharma by getting their new site published in just 11 days! See for yourself just how good the new website looks at the link below:

www.huntpharma.com

Sandeesh was over the moon too, saying Cat provided "very quick website design and turnaround and kept me informed at every stage of the design and publication process."

The team at Toolkit Websites frequently help our clients meet and manage their project deadlines, all the while providing spectacular customer service.

We don’t charge extra for helping our clients, whether it’s with a question about search engines, a website transfer or setting up their email on their computer - it’s all part of our great service…


If your website design company aren't delivering passionate customer support for you, call us today on 02380 633644.



Find out more about Toolkit Websites, Web Design in Southampton, Hampshire, UK and how they can help your business grow.
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How will real time search results affect SEO?

Twitter, Twitter, Twitter! It really is the buzz word at the moment, and Google have given small business owners one more thing to puzzle over by upgrading their search technology to include updates to Twitter pages into search results in real time.

Or in jargon free language:

You're a bakery in Southampton updating Twitter when your fresh bread comes out the oven.

Someone searches on Google for "fresh bread southampton" just after your update your twitter.

Because you've got the words "fresh bread southampton" in your Twitter update, or "tweet", your tweet will come up on the Google Updates search listings.

For topics that lots other people are tweeting about, tweets also display in the main search results as well.

So how can small business owners build on this?
Well it's all about reputation! Your tweets will appear higher in the search results if you have more reputation on Twitter. This elusive reputation is built by having followers who also have good reputations. Basically, if someone who is big on Twitter follows you, like Stephen Fry, your tweets will count for more.

Now you might not have the stars who live next door who you can ask to be your followers, but by carefully following and interacting with other Twitter users in your industry and your clients you can build your reputation, and get some of this SEO love.

Plus, Twitter is a great way to get to know your clients and build your community! We can help you get setup on Twitter, and integrate a Twitter widget on your website. For more information
have a look at our Twitter setup page:
http://www.toolkitwebsites.co.uk/twitter_setup

You can also follow our Tweets @toolkitwebsites
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Going Above and Beyond with Domain Names

Great customer service is Toolkit Websites’ number one priority alongside producing great company websites for small business. So we're going to be introducing a regular blog post series of examples where our staff deliver our special brand of passionate customer support. We're proud of the level of service our staff provide and we want to share their good work behind the scenes with you.

Our staff aim to go the extra mile for our clients, especially when it comes to the tricky area of domain transfers, email and hosting.

As Jack, one of our technical support team, regularly encounters unscrupulous practices from other web designers. The most frequent issue is website companies registering the website address under their own name rather than in the name of the client. Jack says “These companies register the website address under their name so that they are the legal owner and if the client leaves they can charge a whooping great fee to release the website address.”

Toolkit Websites always register the website address in the clients name and we don’t charge a release fee if a clients moves. Although with a 98% retention rate, we don’t get many clients leaving!

Jack goes on to say “I recently came across one company that charged £100+VAT to release the website address to the client when it should have been their property in the first place! “
Normally this would have been the end of the matter and the client would have had to pay the ransom, but Jack knew better!

All Toolkit Websites’ staff are trained on the legalities of website registrations and the terms of service website design companies should adhere to. We also encourage staff to use their initiative and go the extra mile for our clients.

Now Jack knew that when domain hosts register domains using their details rather than using their client’s email, they are breaking the terms of service of Nominet, the UK domain name register. Domain names are considered assets of the company when they relate to the company name. Furthermore, all UK domain names must have a contact email address saved in their settings.

Jack alerted the domain host to this, and when they still refused to release the domain to the client, he went to Nominet, and for a tiny fee, got the domain name transferred into the ownership of the client. All legal, above board and for the client this saved them a lot of money, and meant they could use their existing domain name for their new website.

In our experience many website companies do not offer any help with domain transfers. They let the customer fend for themselves, trying to get their head round unfamiliar terms such as “a records” , “ip addresses” , “DNS” and “EPP keys” . At Toolkit Websites we take this headache away, so our clients can concentrate on running their businesses.

We don’t charge extra for helping our clients, whether it’s with a question about search engines, a website transfer or setting up their email on their computer, it’s all part of our service…

If your website design company aren't delivering passionate customer support for you, call us today on 02380 633644
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Operations Manager is running 10k for Bobby Moore Fund for Cancer Research UK


Our Operations Manager, Tristen Hall, is currently in training to run 10k in October to raise money for the Bobby Moore Fund for Cancer Research UK

The Bobby Moore Fund raises money for bowel cancer research in memory of Bobby Moore who died from the disease. The Fund was set up by Bobby's widow, Stephanie Moore MBE, in partnership with Cancer Research UK in 1993. To date, the Fund has raised over £12 million pounds, which has the objective of raising money for cutting edge bowel cancer research, and raising awareness of its high risk symptoms.

To try and keep Tristen motivated as he gets in shape, everyone here at Toolkit Websites, Southampton, is sponsoring him, and we'd like to encourage you to do the same:


Over the years here at Toolkit Websites, we've worked with a number of charities, creating great websites to help with their fund-raising such as:

http://www.kazaston.com


If you're a charity or not for profit organisation and are impressed with Tristen's charitable endeavours, why not get in touch with us today to speak to us about our great prices for charity website design.
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Look out for a new version of Toolkit Broadcast!

Here at Toolkit Websites, Southampton, we're always working to develop and improve our service to our business website design clients.

Our development teams are constantly working on improvements and upgrades for all the software we offer to our clients. Alongside upgrades to the Toolkit and Toolkit Webmail, the team are working on a whole new version of Toolkit Broadcast, our email marketing software.

They've been collecting bugs to fix, and looking for ways to improve the interface and user experience. We'll keep you posted on when the new version is ready!


Find out more about Toolkit Websites, Web Design in Southampton, Hampshire, UK and how they can help your business grow.
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